WHAT IS YOUR RETURN/REPLACEMENT POLICY?
We make exceptional products and fully stand behind their quality.
If you are unsatisfied with your purchase for any reason, you may return it within 30 days. To be eligible for a full refund (minus any shipping charges) your Spire must be in good condition with no physical damage.
If your Spire stops working and is determined by our Customer Care Team to be eligible for a replacement, as defined by our warranty policy, we will help you exchange your Spire for another device.
Unless your Spire is determined to be faulty by our Customer Care Team, you will be responsible for all costs associated with returning the Spire to us.
Direct orders purchased through our website are fully refunded in the original payment form.
If you were the recipient of a gift or purchased your Spire through another retailer and should you have any questions about the return process, please contact the Customer Care Team by emailing firstname.lastname@example.org or by calling 1-800-501-CALM(2256) Monday through Friday, between 9AM and 5PM Pacific Time."